Health Guarantee
Every kitten comes with our comprehensive 2-year genetic health warranty and a full pre-departure health package.
What's Included with Every Kitten
2-Year Genetic Health Warranty
We guarantee that each kitten sold is free from life-threatening congenital and hereditary conditions for 2 years from the date of purchase. If a covered condition is diagnosed by a licensed veterinarian, we offer a replacement kitten or partial refund as agreed upon — because we stand behind every kitten we raise.
Covered Conditions
- Congenital and hereditary genetic defects
- Life-threatening conditions diagnosed within 72 hours of arrival
- Serious conditions arising from improper breeding practices
- HCM (Hypertrophic Cardiomyopathy) — genetic form confirmed by cardiologist
- PKD (Polycystic Kidney Disease) — for applicable breeds
Not Covered
- Infections or illnesses due to environmental exposure after pickup
- Injuries caused by accidents or negligence
- Pre-existing owner-caused conditions
- Respiratory conditions in flat-faced breeds (normal trait)
- Parasite infestations acquired after delivery
If Your Kitten Arrives Unwell
- 1.Contact us immediately by phone or email with a description and photos.
- 2.Visit a licensed veterinarian within 48 hours and obtain a written diagnosis.
- 3.Send us the vet report — we will review and respond within 24 hours.
- 4.A resolution (replacement or refund) will be arranged per your purchase agreement.
VIP Pet Nanny Delivery.
For families seeking the highest level of care and peace of mind, we offer our exclusive VIP Pet Nanny Delivery service. A trained and experienced flight nanny personally accompanies your kitten in cabin, ensuring they remain safe, comfortable, and stress free throughout the journey. Upon arrival, you may choose to meet your kitten at the airport or have the pet nanny personally deliver your kitten directly to your home for a seamless, door to door experience.